Privacy and Security Legal Statement Contact Info
We're Always Open.
You can order from us 24 hours a day, 7 days a week, 365 days a year.
Pricing & Invoicing
U2.com Mart offers the most exciting selection of U2 merchandise available anywhere on the web. When you make a purchase, you will not be charged until your order actually ships. All prices are in U.S. dollars. For international orders, your local bank that issued you the credit card may automatically convert the total U.S. dollar price into your local currency.
Click on "Add to Cart" for the item you wish to purchase. You will then be brought to a screen that shows all the items in your shopping cart. If you wish to add more items click on "resume shopping".
When you have finished placing items in your cart, click on "Checkout Secure". This is located on the shopping cart screen.
You will then need to answer a few questions pertaining to your shipping and billing information.
After you have finished these steps, your order will process. Shortly after you will receive an e-mail confirmation.
You may use Visa, Mastercard, Discover, or American Express, for your online purchases. U2.com Mart utilized FanFire fulfillment services- the name that will appear on your credit card is FanFire/Signatures Net.
If you wish to purchase by check, please send your check or money order to the address listed below. Please be sure to include your name, ship to address, product number, description and size.
State Sales Tax (U.S.A.)
is charged on all orders. Why? Because U2.com Mart is part of Live Nation Merchandise. We manufacture and sell U2 merchandise at live music events in every State and worldwide. As a "clicks and mortar" business entity, we are required to charge sales tax on all the merchandise we sell, online and offline.
Soon, we anticipate that national legislation will require all e-commerce brands to charge applicable sales tax. We are simply ahead of the game! Thank you for understanding. We think our premium quality merchandise makes it all worth it, and hope you do too.
Because charges for shipping and handling and gift-wrapping are considered part of the product, by law these charges must be included when sales tax is calculated.
No sales tax is charged when buying gift certificates. Purchases paid for with gift certificates, however, will be charged applicable state sales tax.
Custom Duties & Taxes
U.S. Customers -Holiday Special
Typically, merchandise that is in stock ships within 24-48 hours of an order being placed. If the item you order is not available, the backorder will be shipped immediately upon receipt.
If your order is under $100 and under maximum weight/size requirements, it may be shipped via SurePost With this option, your order is expedited air express to UPS's international distribution center and will arrive to your address via your local postal service.
Shipment should take 10-12 working days. The actual delivery date can vary from country to country depending on customs clearance for your respective country. Additional custom's fees may apply depending on your country's duties.
Orders over $100 will be sent traceable via UPS Expedited Mail Service.
U2 Return Policy
Within 30 days of receipt of your order, you may return any item for a full refund, under the following conditions:
Just follow the 3 easy steps below:
If you do not have your packing slip, please indicate the order number on a separate piece of paper.
Returns-Western Europe/Mediterranean *:
U2.com Mart/Fanfire Privacy Assurance
As the entertainment industry's premier developer and distributor of licensed celebrity merchandise, we are firmly committed to ensuring your privacy. Information that you provide while visiting our web site is treated as restricted, sensitive information and we protect it using advanced technology.
Below is a full overview of our policies regarding your privacy.
U2.com Mart uses your personal information to:
Our information gathering is initialized during the sales transaction process and when customers respond to promotional offers and direct communications. If you choose to give us personal information via the Internet that we or our business partners may need — either to correspond with you, process an order, or provide you with timely information — we will let you know how we plan to use such information. If you tell us that you do not wish to have this information used as a basis for further contact with you, we will honor that request. We do not spam or engage in intrusive campaigns.
We do not sell your personal information to third parties except under the following limited conditions:
Information Security and Quality
We protect your account information by placing it on the secure portion of our Web site. Our network employs server authentication and data encryption technologies for added security.
Online Surveys & Contests
Surveys and contests are regularly featured on our site. We ask visitors for their contact information, and in some cases, demographic information, so that we can provide you with more targeted promotional offers. You always have the choice to opt out of receiving future mailings.
Our Web site contains links to other sites. U2.com Mart is not responsible for the privacy practices or the content of such Web sites.
U2.com Mart/Fanfire Security Statement
Credit-card security is top of mind for consumers who shop on the Internet. That's why we use the latest server authentication and data encryption technology to ensure every transaction you make on our site is 100% secure. Plus, we safeguard your account information on the secure portion of our Web site, behind the firewall.
Your private information remains just that private. This allows you to shop for your favorite entertainment merchandise with complete confidence and peace of mind.
If you prefer to make purchases by phone, please call us at 1-800-615-1324 or +1-949-333-4280. Any of our customer-service representatives will be happy to help you with your order.
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U2.com Mart Legal Notices
Live Nation Merchandise, U2.com Mart, and its affiliates provide their services to you subject to the following notices, terms, and conditions. Please note that when you use the U2.com Mart Web site or any of its services, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service.
Copyright and Trademarks
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, and software, is the property of Live Nation Merchandise or its content suppliers and protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of Live Nation Merchandise and protected by U.S. and international copyright laws. All software used on this site is the property of Live Nation Merchandise or its software suppliers and is protected by U.S. and international copyright laws. The content and software on this site may be used as a shopping and selling resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance of the content on this site is strictly prohibited.
Live Nation Merchandise is a registered trademark of Live Nation, in the United States and other countries. Live Nation Merchandise trademarks may not be used in connection with any product or service that is not Live Nation Merchandise, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Live Nation Merchandise or its affiliates.
Neither this site nor any portion of it may be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by Live Nation Merchandise. We, and our affiliates, reserve the right to refuse service, terminate accounts, and/or cancel orders at our discretion, without limitation, if we believe that customer conduct violates applicable law or is harmful to the interests of Signatures Network and its affiliates.
Live Nation Merchandise and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Counsel with the following written information:
An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
A description of the copyrighted work that you claim has been infringed upon;
A description of where the offending material is located on the site;
Your address, telephone number, and e-mail address;
A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
Live Nation Merchandise's Counsel for notice of claims of copyright infringement on its site can be reached at: firstname.lastname@example.org
Office of the General Counsel
Live Nation Merchandise
450 Mission Street, Suite 300
San Francisco, CA 94105
Telephone: (415) 247-7400
Fax: (415) 247-7407
This site is provided on an "as is" basis. Live Nation Merchandise makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site. To the full extent permissible by applicable law, Signatures Network disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Live Nation Merchandise will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
The U2.com Mart Web site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this Web site may be changed or updated without notice. Live Nation Merchandise may also make improvements and/or changes in the products and/or programs described in this information at any time without notice.
Live Nation Merchandise makes no representations whatsoever about any other Web site which you may access through this one. When you access a non-Live Nation Merchandise Web site, please be aware that it is independent from SLive Nation Merchandise/ U2.com Mart; Live Nation Merchandise has no control over the content on that Web site.
In no event will Live Nation Merchandise or U2.com Mart be liable to any party for any direct, indirect, special or other consequential damages for any use of this Web site, or on any other hyper linked Web site, including, without limitation, any lost profits, business interruption, loss of programs, or other data on your information handling system or otherwise, even if we are expressly advised of the possibility of such damages.
This site is created and controlled by Live Nation Merchandise, in the State of California, USA. As such, the laws of the State of California will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms, and conditions at any time.
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If you have any questions regarding your order, please contact us through one of the following methods:
1. Contact us via our web form.
2. Email Help@U2.com
3. Call our Customer Service at 1-800-615-1324 or +1-949-333-4280.
4. Write us at:
11093 Sun Center Drive Suite B
Rancho Cordova, CA 95670
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